Grainstore Brewery

Help Centre

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Common FAQ's

How do I add a Payment Card?
The only way to save a Payment Card to your account is through the process of adding funds to a cash purse using the card you wish to save. To do this, visit your 'My Purses' screen, expand the cash purse you want to add funds too and select the 'Ad

How do I add a new Account Card to my account?
If you haven’t reached your Account Card limit you can add a new Account Card from the Account Cards screen using the 'Add a New Card' panel.

I've lost my Account Card, What should I do?
If you have lost your Account Card please visit the Account Card screen, find your lost card in the list of your Account Cards and set the card as lost using the 'Mark as Lost' button. Your card will now be marked as lost and will be unusable. Remem

I've just found my Account Card after marking it as lost, what should I do?
If a card has been marked as lost there is no way of undoing this. This is for security reasons to ensure your card cannot be re-activated by another person. To continue using this service you will have to pick up a new card and add it into your acc

How do I reset my Password?
To reset your password go to your Account Details screen, scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password. Fill each of these fields with their required values and hit the

How do I use a Voucher?
If you have vouchers assigned to your account these vouchers are always available to be applied to your purchase at till point (Presuming all voucher requirements are fulfilled). You can also use Auto-Apply to pre-set vouchers in a pending state on

The Site Map is not centring in on my location.
The Site Map will centre in on your location if you are using a GPS device. If the website can't find a valid GPS signal (On either a GPS enabled device or a non GPS device) it then falls back on your accounts 'Default Location' which can be setup i

How do I change my Email Address?
To change your registered Email address (The Email address you use to login to this site with) simply go to your 'Account Details' screen and expand the 'Contact' panel. Within this panel you will find a section titled ‘Change your Email Address’; f

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Help Centre